Questions, answered
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Ordering
What are your minimum order and delivery fee?
Our minimum order is AED 35. Delivery starts at AED 10 and depends on your area — you will see the exact fee at checkout once you pick an address. Orders over AED 150 are delivered free.
Can I order ahead for a specific time?
Yes. At checkout choose “Schedule for later” and pick a date and time at least thirty minutes ahead. This also works while we are closed, so you can order the night before.
Can I change my order after placing it?
While the order still shows Received or Confirmed you can cancel it yourself from your orders page. Once we have started cooking, call us and we will help where we can.
Do I need an account to order?
You can browse and build a cart without one, but you will need an account to check out. It takes about a minute and makes reordering much faster.
Delivery
Where do you deliver?
Across most of Dubai, plus Al Majaz in Sharjah and the Abu Dhabi Corniche. The full list appears when you add an address. If your area is not listed, get in touch — we are expanding.
How long does delivery take?
Usually thirty to forty-five minutes depending on your area and how busy the kitchen is. You will see an estimate before you confirm, and you can track the order at every stage.
What if my order is late?
If it is more than forty-five minutes past our estimate and we did not call you first, we refund the delivery fee automatically. Call us and we will also tell you exactly where the order is.
Payment
How can I pay?
Cash on delivery is available everywhere we deliver. Card payment is being added shortly.
Are prices inclusive of VAT?
Yes. VAT at 5% is included in the total you see at checkout and is itemised on your invoice.
How do I use a promo code?
Enter it in the Promo code box on your cart page and press Apply. The discount appears in your totals straight away. One code per order.
Food
Do you cater for allergies?
Every dish lists its allergens. Our kitchen handles nuts, dairy, gluten and shellfish, so we cannot guarantee any dish is completely free of traces. If your allergy is serious, please call before ordering.
Do you have vegetarian options?
Plenty. Filter the menu by Vegetarian to see them all — roughly a third of the menu qualifies.
Is your meat halal?
Yes. All meat and poultry we serve is halal certified.
Why is a dish showing as unavailable?
We cook with fresh ingredients and sometimes run out during the day. Sold-out dishes come back the next morning.
Account
How do I reset my password?
Click “Forgot password?” on the sign-in page and enter your email. We will send you a reset link that is valid for one hour.
How do I leave a review?
Once an order is delivered, a “Leave feedback” button appears on it. You can rate each dish and the delivery separately. Reviews are published once our team has checked them.