Refund and Cancellation Policy
If something goes wrong with your order, here is what happens.
Last updated 5 September 2026
CANCELLING AN ORDER
You can cancel from your order page while the order status is Received or Confirmed. The cancellation is immediate and, if you paid by card, the refund is issued the same day.
Once an order reaches Preparing, our kitchen has already committed ingredients to it. Please call us instead — we will do what we reasonably can.
IF SOMETHING IS WRONG
Tell us within two hours of delivery. Call, email, or reply to your order confirmation. Depending on what happened, we will:
Remake the dish and send it out again at no charge, or
Refund that item in full, or
Refund the whole order if the problem affected all of it.
We do not require you to return food or send photographs.
MISSING ITEMS
If something is missing from your order, we will refund that item immediately and, if you would like, send it out on the next available driver.
LATE DELIVERY
If an order arrives more than forty-five minutes past the estimate we gave you and we did not contact you first, the delivery fee is refunded automatically.
HOW REFUNDS ARE PAID
Card refunds go back to the card used, usually within five to seven working days depending on your bank. For cash orders we issue store credit or arrange a bank transfer, whichever you prefer.
DISPUTES
If you are not satisfied with how we handled a refund, ask to escalate it. A manager will review it and respond within two working days.
You can cancel from your order page while the order status is Received or Confirmed. The cancellation is immediate and, if you paid by card, the refund is issued the same day.
Once an order reaches Preparing, our kitchen has already committed ingredients to it. Please call us instead — we will do what we reasonably can.
IF SOMETHING IS WRONG
Tell us within two hours of delivery. Call, email, or reply to your order confirmation. Depending on what happened, we will:
Remake the dish and send it out again at no charge, or
Refund that item in full, or
Refund the whole order if the problem affected all of it.
We do not require you to return food or send photographs.
MISSING ITEMS
If something is missing from your order, we will refund that item immediately and, if you would like, send it out on the next available driver.
LATE DELIVERY
If an order arrives more than forty-five minutes past the estimate we gave you and we did not contact you first, the delivery fee is refunded automatically.
HOW REFUNDS ARE PAID
Card refunds go back to the card used, usually within five to seven working days depending on your bank. For cash orders we issue store credit or arrange a bank transfer, whichever you prefer.
DISPUTES
If you are not satisfied with how we handled a refund, ask to escalate it. A manager will review it and respond within two working days.